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Talkbox Terms of Service

Chapter 1: General Provisions

Article 1 (Purpose)

These terms of service (hereinafter “Terms”) govern the rights, obligations, and responsibilities of Yoolmu Inc. (hereinafter “Company”) and the users (hereinafter “Members”) of the Talkbox service and its associated mobile apps, networks, websites, and other services (hereinafter “Service”).

Article 2 (Definitions)

  1. The definitions of terms used in these Terms are as follows:
    1. “Company” refers to the business providing the Service through information and communication devices.
    2. “Member” refers to anyone who has entered into a service agreement with the Company and uses the services provided by the Company.
    3. “Temporary Member” refers to users who provide limited information and use only part of the services provided by the Company.
    4. “Account Information” refers to the information provided by the Member to the Company, including member number, external account information, device information, nickname, profile picture, friend list, service usage information, and payment information.
    5. “Content” refers to all digital materials, paid or free, created by the Company for service provision, including usage rights, class materials, audio, video, and images.
    6. Other terms not defined here shall follow relevant laws and the policies for each service, or common practices if not defined by law.

Article 3 (Provision of Company Information)

The Company shall make the following information easily accessible within the Service:

  1. Company name
  2. Email address
  3. Terms of Service
  4. Privacy Policy

Article 4 (Effect and Amendment of Terms)

  1. The Company shall post these Terms within the Service for Members to view. Important content such as service interruption, withdrawal, refund, contract termination, and Company disclaimers will be clearly indicated.
  2. If the Company amends these Terms, the Company will notify Members by posting the changes, reasons for the changes, and the effective date at least 7 days before the changes take effect. If changes are significant or unfavorable to Members, the Company will notify Members 30 days in advance.
  3. The Company will confirm Members’ consent to the amended Terms. If Members do not express their refusal before the effective date of the amended Terms, it will be considered as consent. Members who do not agree to the amended Terms may terminate the service agreement.
  4. The Company will provide a means for Members to inquire about the Terms.
  5. The Company may amend these Terms within the bounds of applicable laws.

Article 5 (Conclusion and Application of the Service Agreement)

  1. The service agreement is concluded when an applicant (hereinafter “Applicant”) agrees to these Terms, applies for service use, and the Company approves the application.
  2. The Company generally approves applications unless:
    1. The application contains false information or fails to meet requirements.
    2. The service is accessed from a country where the Company does not offer services or through abnormal methods.
    3. The application is intended to disrupt public order or moral standards.
    4. The application is for illegal purposes.
    5. The application is for profit-driven purposes.
    6. Any other reason deemed inappropriate by the Company.
  3. The Company may postpone approval if:
    1. There is insufficient capacity, technical difficulties, or system issues.
    2. There are service or payment method issues.
    3. Any other reason deemed necessary by the Company.

Article 6 (Supplementary Rules)

Matters not specified in these Terms and the interpretation of these Terms shall follow relevant laws, common practices, and service-specific policies.

Article 7 (Operational Policies)

  1. The Company may establish operational policies to implement these Terms.
  2. The Company will post the operational policies within the Service for Members to view.
  3. Amendments to operational policies follow the same procedures as Article 4, except when the changes are not related to Members’ rights and obligations or are predictable within the scope of the Terms.

Chapter 2: Personal Data Management

  1. The Company strives to protect Members’ personal data as required by applicable laws and the Company’s Privacy Policy. The Privacy Policy can be found here: Privacy Policy.
  2. Except as required by law, the Company will not disclose Members’ personal data to third parties without consent.
  3. The Company is not responsible for any damages caused by Members’ negligence in managing their personal data.

Chapter 3: Obligations of the Parties

Article 9 (Obligations of the Company)

  1. The Company shall comply with relevant laws and these Terms in good faith.
  2. The Company shall implement security measures to protect Members’ personal data and shall not disclose personal data to third parties without consent, except as specified in the Terms or Privacy Policy.
  3. The Company shall promptly repair or restore any service disruptions unless caused by force majeure or circumstances beyond the Company’s control.

Article 10 (Obligations of Members)

  1. Members shall not engage in the following activities:
    1. Providing false information during application or information updates.
    2. Accessing systems through abnormal methods not provided by the Company.
    3. Sharing paid usage rights with others.
    4. Impersonating Company staff or other individuals.
    5. Unauthorized use of others’ payment methods or personal data.
    6. Collecting or distributing personal data of other Members without consent.
    7. Engaging in gambling, sharing obscene content, or using the Service inappropriately.
    8. Using the Service for commercial, advertising, or political purposes without authorization.
    9. Unauthorized reproduction or distribution of service-related information.
    10. Engaging in fraudulent activities or causing harm to others using the Service.
    11. Infringing on the intellectual property or privacy rights of the Company or others.
    12. Transmitting harmful computer codes or engaging in unauthorized modifications of the Service.
    13. Any other activities violating laws or social norms.
  2. Members are responsible for managing their accounts and devices and must not allow others to use them. The Company is not responsible for any damages caused by negligence in managing accounts or devices.

Chapter 4: Use of the Service and Restrictions

Article 11 (Provision of the Service)

  1. The Company provides the Service immediately upon completion of the service agreement, except for certain services that may begin on a specified date.
  2. The Company may provide additional services to Members.
  3. The Company may differentiate service usage based on membership levels, usage times, frequency, and service scope.

Article 12 (Use of the Service)

  1. The Service is available during specified hours as determined by the Company and announced on the service home screen or through notices.
  2. The Company may temporarily suspend the Service for system maintenance, updates, or other necessary operations, with prior notice. In unavoidable circumstances, the Company may provide notice afterward.
  3. Paid content requires the payment of the specified fees. Network usage fees may apply as determined by the Member’s mobile carrier.

Article 13 (Modification and Discontinuation of the Service)

  1. The Company may modify the Service for operational or technical reasons and will notify Members in advance. Urgent updates or minor changes may be notified afterward.
  2. The Company may discontinue the Service for significant operational reasons and will notify Members 30 days in advance, providing reasons and compensation conditions.
  3. In case of discontinuation, unused or remaining paid usage rights will be refunded according to Article 24.

Article 14 (Collection of Information)

  1. The Company may store and retain Members’ service usage information for dispute resolution and customer service purposes. Only the Company and authorized third parties can access this information under certain conditions.
  2. The Company will notify Members in advance if third parties need to access usage information, except in urgent cases where notice will be given afterward.
  3. The Company may collect and use technical information (excluding personal data) to improve service quality and stability.
  4. The Company may request additional information from Members for service improvement and introductions. Members can choose to provide this information voluntarily.

Article 15 (Provision of Advertisements)

  1. The Company may display advertisements within the Service and send advertisements to consenting Members via email, SMS, or push notifications. Members can opt out of receiving advertisements at any time.
  2. The Service may include links to third-party advertisements or services. The Company is not responsible for the reliability or content of third-party services.
  3. The Company is not liable for damages caused by third-party services linked through the Service unless the Company has acted negligently.

Article 16 (Intellectual Property Rights)

  1. The Company owns the intellectual property rights for content created within the Service.
  2. Members shall not use, reproduce, or distribute content or information obtained through the Service for commercial purposes without prior consent from the Company or the content provider.
  3. The Company may delete or move content posted by Members if it violates Article 10, without prior notice.
  4. Members may request the deletion or rebuttal of infringing content. The Company will promptly take necessary action and notify the requesting Member.
  5. This Article remains effective even after membership termination.

Article 17 (Purchase and Use of Paid Content)

  1. Paid usage rights purchased within the Service are for the exclusive use of the purchasing Member.
  2. The usage period for paid usage rights is as specified at the time of purchase. In the event of service discontinuation, the usage period for indefinite usage rights will end on the service discontinuation date.

Article 18 (Restrictions on Service Use for Members)

  1. Members shall not violate the obligations specified in Article 10. The Company may

    restrict service use, delete related information, and take other measures based on the severity of the violation. Specific reasons and procedures for restrictions are determined by the operational policies.

    1. Account restrictions: Temporary or permanent restrictions on account usage.
  2. The Company is not liable for damages resulting from justified service use restrictions.
  3. The Company may temporarily suspend service use for accounts under investigation for hacking, illegal activities, or other serious violations.
  4. Upon completion of the investigation, the Company will compensate for lost usage time for paid services unless the Member is found guilty of the violations.

Article 19 (Reasons and Procedures for Restrictions)

  1. The Company will determine specific reasons and procedures for restrictions based on the nature, degree, frequency, and consequences of the violations.
  2. The Company will notify Members in advance of the reasons, type, and duration of restrictions, except in urgent cases where notice will be given afterward.

Article 20 (Procedures for Filing Objections to Restrictions)

  1. Members may file an objection within 14 days of receiving a restriction notice by submitting a written or electronic statement explaining their reasons.
  2. The Company will respond to objections within 15 days, or provide reasons and a timeline if more time is needed.
  3. If the objection is valid, the Company will take appropriate measures.

Chapter 5: Withdrawal, Refunds, and Termination

Article 22 (Withdrawal and Refunds)

  1. Members who purchase paid usage rights may withdraw from the purchase within 7 days of the later of the purchase date or the availability date without additional fees.
  2. Members cannot withdraw from purchases if:
    1. They have used the paid usage rights for more than two days.
  3. If withdrawal is not possible, the Company will clearly indicate this and provide a trial version or information to prevent Members from being deprived of their right to withdraw.
  4. Members may withdraw within 3 months if the paid usage rights are different from what was advertised or the contract terms, or within 30 days of becoming aware of the discrepancy.
  5. The Company will verify purchase history through the platform operator or open market operator. The Company may contact Members to confirm legitimate reasons for withdrawal and request additional evidence if necessary.
  6. Upon withdrawal, the Company will refund the paid amount within 3 business days. If the Company delays the refund, interest will be paid according to applicable laws.

Article 23 (Refunds of Overpayments)

  1. The Company will refund overpayments to Members. If overpayments occur due to Member negligence, reasonable costs may be deducted from the refund.
  2. Payments through the application follow the policies of the open market operator, and refund requests must be directed to the Company or the open market operator.
  3. Communication charges incurred from application downloads or network usage are not eligible for refunds.
  4. Refunds will follow the refund policies of the open market operator or the Company, depending on the device’s operating system.
  5. The Company may contact Members for necessary information to process refunds and will complete refunds within 3 business days of receiving the required information.

Article 24 (Termination of Service Agreement)

  1. Members may terminate the service agreement at any time by withdrawing from the service. All service usage information will be deleted and cannot be recovered.
  2. The Company may terminate the service agreement or suspend service use if the Member violates these Terms or related policies.
  3. Refunds and compensation for termination are handled according to applicable guidelines.
  4. To protect personal data, the Company may terminate inactive accounts that have not used the Service for one year. Members will be notified 30 days before termination and data deletion.

Chapter 6: Liability and Disclaimers

Article 25 (Liability)

  1. The Company or Members are liable for damages caused by violations of these Terms. However, there is no liability for damages without intent or negligence.
  2. If the Company provides services through partnerships, the partner is responsible for damages caused by their actions.

Article 26 (Company Disclaimers)

  1. The Company is not liable for service interruptions due to force majeure.
  2. The Company is not liable for damages caused by maintenance, replacement, or other necessary operations unless caused by the Company’s intent or negligence.
  3. The Company is not liable for service disruptions caused by Member actions unless unavoidable or justified.
  4. The Company is not liable for the reliability or accuracy of information posted by Members unless caused by the Company’s intent or gross negligence.
  5. The Company is not involved in disputes between Members or between Members and third parties and is not liable for resulting damages.
  6. The Company is not liable for damages related to free services unless caused by intent or gross negligence.
  7. The Company is not liable for lost expected benefits or data loss.
  8. The Company is not liable for third-party payments caused by the Member’s negligence in managing passwords unless caused by the Company’s intent or negligence.
  9. The Company is not liable if changes in device settings, operating system updates, or other factors prevent the use of content.
  10. The Company is not liable for the deletion of content or account information by Members unless caused by the Company’s intent or negligence.
  11. The Company is not liable for damages caused to temporary Members unless caused by the Company’s intent or negligence.

Article 27 (Notices to Members)

  1. The Company may notify Members via email, electronic memo, service notifications, SMS, etc.
  2. For notifications to all Members, the Company may post notices within the Service or display pop-up screens for at least 7 days.

Article 28 (Governing Law and Jurisdiction)

These Terms are governed by and interpreted according to the laws of the applicable jurisdiction. Disputes arising between the Company and Members shall follow the legal procedures of the competent courts.

Article 29 (Member Complaints and Dispute Resolution)

  1. The Company provides methods for Members to submit complaints or opinions within the Service. The Company operates a dedicated team to handle these issues.
  2. The Company will promptly address valid complaints within a reasonable time. If resolution takes longer, the Company will notify Members of the reason and timeline.
  3. If a dispute arises and is referred to a third-party mediation agency, the Company will cooperate with the mediation process and follow the agency’s recommendations.